Video upload
complete
Tonnage
marked this post as
complete
Tonnage
This should now be fixed after a page refresh, let me know if you still encounter issues.
Summary:
On some Android devices, the client browser couldn’t read video metadata for certain videos. This caused the upload to fail locally and showed a misleading “file type not supported” error due to empty video metadata
The same error was also being shown twice because two different error handlers both displayed a toast.
Fixed by:
- Letting upload continue even if metadata read fails on-device.
- Skipping optional steps in that case (thumbnail/compression/metadata fields) instead of blocking the user.
- Cleaning up error handling so users only see one error toast.
- Fixing retry logic so failed retries are properly caught.
Impact:
- Impacted Android users can now upload the previously failing videos and any other videos where the local browser cannot detect metadata
- Errors are clearer and less noisy.
Tonnage
Can you email a sample video that is failing to support@traintonnage.com? I am not seeing any errors or processing issues from the application itself- I suspect there's something different about these videos specifically that's causing the upload error- most likely related to the actual video data itself- it's easiest for me to inspect the files directly. Thanks!
Tonnage
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in progress